Frequently Asked Questions
Find some answers to some common questions we get from tenants!
MAINTENANCE FAQs:
For any and all maintenance issues in your apartment, we always encourage you to let us know about it so we can fix small problems before they turn into big problems.
1. How do I report a Maintenance Issue?
Fill out and submit a Work Order Form on the website. Some examples of common maintenance issues include: clogged drain, leaky faucet, broken window screen and running toilets. Please include as much detail as needed when filling out the form. Please understand that work orders are used for non-emergencies. We will do our best to respond to them ASAP during office hours (please do not expect a response on weekends, holidays or after hours).
2. What's an Emergency & What Should I do in An Emergency?
As a tenant, an emergency that would warrant a call to the emergency line would be when there is an immediate threat to your safety or significant risk of property damage. Some situations that would qualify as an emergency include (but are not limited to): No heat in your apartment during cold weather, flooding or major water leaks, sewage backups, electrical hazards, you have no water, broken locks or doors and/or being locked out.
If you are experiencing an apartment related emergency that happens after hours, weekends or on a holiday, please call our EMERGENCY LINE IMMEDIATELY AT 902-442-2481.
You'll reach an answering service that will take your call and then they will get in touch with a member of our staff to resolve the problem.
NOTE: This emergency line is meant for apartment-related emergencies. Please call 9-1-1 in case of any other emergency (fire, etc)
​
3. Is it my responsibility to change light bulbs when they burn out?
Yes. However, if you have a light fixture on your ceiling that's not easily removed, please submit a work order and we'll have a member of the maintenance team come assist you with replacing the burned out light bulbs.
4. Can I Install Curtain Rods?
Maybe. If you have experience installing mounts for curtain rods and feel confident you know what you're doing, you can. However, we'd prefer if you submit a work order and get help from a member of our staff to eliminate risk. If you do this, it is still your responsibility to purchase the parts needed for the curtain rod & mounts. Please note that we also ask that you leave mounts in place after you move out if you do install them.
5. Can I Install a New Shower Head?
No. BUT - you can submit a work order and ask for help getting a new one (that you've purchased) installed. We just want to make sure it's installed correctly for you!
OFFICE HOURS & CONTACTING THE STAFF FAQs:
We're a small team here at AR Webber Properties - we do not have 24/7 onsite staff, but we will do our best to get back to you in a timely manner!
1. What are AR Webber's office hours?
Our office is By-Appointment-Only because we have a small staff that works a mix of at the office and remotely. Our working hours are Monday - Friday, 8am - 3:30pm.
2. What is the Best Way to Reach AR Webber?
Email! Please send us an email at admin@arwebber.com for the quickest response. You can also try calling our office line at 902-422-1470.
GARBAGE & RECYCLING FAQs:
Please note that these FAQ's are applicable to tenants that live at properties on Bayers Road, LeMarchant Towers, Coburg & Vernon.
1. Do I have to sort my garbage?
Yes. It's 2024. There are bins for Compost/Organics, Plastic Recyclables, Cardboard and Trash. Please reference this Sorting Guide so you know how to sort and dispose of everything.
If things aren't sorted properly, the city can and will refuse to take the bins - which leads to rodents, odors and a huge mess. We take garbage sorting pretty seriously, and we expect you to do the same as it is a shared area.
​
2. Can I Put Old Furniture in the Garbage Area?
No! We do not have bulk pickup services at the buildings. If you need to dispose of furniture or large items, please make arrangements on our own.
3. Can I put my bags of trash in the hallway or on my balcony until I'm ready to take them out?
Hard no. You are not allowed to store your trash in the hallways or on your balcony for health safety reasons as well as just basic respect for your neighbours.
MAIL & PACKAGES & DELIVERIES FAQs:
Please note that package & mail delivery service varies from building to building. However, in every building, we are not responsible for lost packages and/or mail delivery.
1. My package said it was delivered, but I don't see it. What do I do?
This is the worst, we get it - but there's not much WE can do as the landlord. We'd suggest contacting the delivery carrier to provide more information about the delivery. You can also check in with your neighbours to see if they have seen it. If you want to be extra cautious with your deliveries, you may be able to choose an option that you have to be there to sign for it when it's delivered.
2. I'm getting mail at my apartment for a previous tenant. What do I do with it?
Although not required, the nice thing to do would be to write on the front of the envelope 'RTS' (return to sender) and drop it in the nearest Canada Post Mailbox.
3. How do I make sure that my mail gets sent to me after I move out?
Register a forwarding address with Canada Post on their website here.
4. Can a staff member put a package in my apartment for me while I'm gone?
Generally, no. One - we don't always have staff available to do this. Two - we cannot be held liable for deliveries.
KEYS, MISSING KEYS & GETTING LOCKED OUT FAQs:
1. UGH I locked myself out - what do I do?
If you have locked yourself out of your apartment and/or the building, and it's after office hours, you will have to call the Emergency Line at 902-442-2481. You'll have to tell them about the situation and then you'll get a call from the member of our staff who is on-call, who will come let you in or find a solution. Please be advised that you will be required to pay a $50 lockout fee.
2. I lost my keys. What do I do?
If you need a new set immediately and it's outside of office hours, you will need to call the emergency line (902-442-2481). You will be required to pay a $50 fee for a new set of keys. If this happens during work hours, send an email to admin@arwebber.com.
If you need a new set of keys, but you don't need a new set immediately (i.e. a roommate can let you in) - please send in a work order and we'll get you a new set of keys when we're back in the office.
3. Can I get an extra set of keys for my friend, partner, parents, etc?
Generally, no. We can only provide sets of keys to people that are listed on the lease agreement. However, we can make exceptions on a case by case basis. Send us an email and we'll see what we can do.
RENTAL PAYMENT FAQs:
For specific questions regarding rental payments, please don't hesitate to reach out to us via email (admin@arwebber.com).
1. How do I pay my rent?
It's automated! Your rent is paid via Automated Withdrawal from the bank account you provided when signing the lease agreement.
2. It's the 1st (or 2nd or 3rd) and my rent is still in my account. Wtf?
Don't panic! The most likely cause for a delayed rental payment is because the 1st landed on a weekend or a holiday. The bank doesn't process automated withdrawals on weekends or holidays. For example, if Sept 1st is on a Saturday, and then Labour Day is on the Monday the 3rd, rent (likely) won't be taken out of your account until Sept 4th.
3. I'm going to need a couple extra days to make this month's rent. Is that okay?
We understand that sometimes unexpected circumstances happen and you need a couple extra days to pay rent. We are willing to work with you on a solution, payment plan, etc. We ask that you let us know with as much advance notice as possible (at least ONE WEEK in advance of the 1st). Please send us an email to admin@arwebber.com and we will work with you. ​
PARKING FAQs:
Please note that these FAQs are specific to the LeMarchant Towers parking lots.
1. Do I need to rent a spot or is the parking lot open for tenants?
You need to rent a spot! We rent out spots in both the indoor and outdoor parking lot for a monthly fee. The parking lot is almost always fully reserved (slim pickings for parking around Dalhousie) so please let us know ASAP if you need to rent a spot and we'll do our best to get you one or put you on the waitlist.
2. Is there temporary or visitor parking?
Yes and no. We have a temporary spot that we can rent out at $15/day. We suggest that you contact us as far in advance as possible for when you want to use the temporary spot as it is rented out frequently.